Terms & Conditions for your Air Fresheners

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Terms & Conditions for your Air Fresheners

By accessing or using our website in any way you are agreeing to comply with the Terms and Conditions of My Air Freshener, Inc. also referred here as MyAirFreshener.com.

These terms will govern any orders placed with My Air Freshener, Inc. and its affiliates; therefore we encourage you to read these terms prior to placing your order. By using our website or submitting an order to My Air Freshener, Inc., you (also referred to below as the customer) are hereby agreeing to all the Terms and Conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

We market and sell our products, for purchase by adults. You agree that you are at least 18 years old or have the consent of a parent or legal guardian, and are fully able and competent to enter into the Terms and Conditions of this website. If you are under age 13, we ask that you do not submit any personal information to us. Please ask a parent or guardian to assist you.

My Air Freshener, Inc. grants you permission to access and make use of this site for creating or purchasing air fresheners from this website.  Except as expressly permitted in these Terms and Conditions, all content included on this site is the property of My Air Freshener, Inc., or its content suppliers or licensors and is protected by U.S. and international copyright laws.  You may not copy, modify, publish, transmit, transfer sell, reproduce, create derivative works from, distribute, display, incorporate into another website, apply the art and designs on any products or in any other way exploit any of the content of this website, in whole or in part without the specific permission of My Air Freshener, Inc.  This prohibition includes, the use of any proprietary characters by contributing artists, or in any media.  You agree not to use or resell art or designs created from the My Air Freshener, Inc. website or the services it provides for any commercial purpose.

You agree to not use MyAirFreshener.com to upload, e-mail, post, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable or that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

Do not hang air fresheners where they will obstruct your view or be a distraction. Some states or countries may restrict the use of hanging air fresheners on rear-view mirrors. It is your responsibility to know the laws of the state or country.

ORDERING PROCESS All orders must be processed online. Payment is due in full prior to commencement of production. Credit card authorization and address verification must be received prior to processing the order form.

If you need to send payment by mail, your order will be put on hold until payment is processed. Payments can be either certified check or money orders. DO NOT SEND personal checks or cash.

ONLINE ORDER - BANK CHARGES When placing an online order, if you press 'SUBMIT' more than once, your card may be charged again. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you, however, we will not accept any responsibility for any subsequent bank fees that may be imposed upon you due to these duplicate charges.

Confirmation You will receive an order confirmation/Sales invoice via email shortly after an order is placed and payment confirmed.* For your convenience, an estimated "delivery date" will also appear on the order confirmation form. Please go over the form very carefully to ensure that all the information is accurate.

*If you do not receive the emailed confirmation, please email either your sales representative directly, or email us at [email protected] .

SPAM FILTERS / FIREWALLS Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.

*We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you.

CANCELLATION OF ORDER My Air Freshener, Inc. begins production on incoming orders once they are confirmed. Therefore, we are not able accept any order cancellation requests.

REPEAT ORDERS OR RE-ORDERS A repeat order (or "re-order") may not bear the exact colors as in the "original" order. This is due to several factors relevant to the inconsistency of raw materials, mixing of printing colors paper absorption and/or fragrance.

ARTWORK We pride ourselves on making an outstanding product that can be viewed and enjoyed by many people. We do not accept orders containing pornographic pictures or images or obscene language. If we receive a pornographic image or any nudity of children, we will report it to authorities. My Air Freshener, Inc. reserves the right to immediately terminate any order for any reason without notice to you in its sole discretion.

UPLOADING ARTWORK / USING THE DESIGN CENTER Please follow instructions located in the Design Center carefully to ensure a successful upload of your art. In addition, please review steps in the Tutorial. For best results use photos from a digital camera (cell phone photos produce a lower quality image), upload your art and photos at 150 to 300 dpi as a jpeg with a maximum size of 2 megs. Due to the absorbent nature of the paper, ink colors come out slightly darker, so well-lit photos and distinct images work better. Higher quality photos produce better results.  Client warrants that client is either the sole creator of all specifications and images or that client has license to use all specifications and images provided to My Air Freshener, Inc.  Client further warrants that the specifications and images do not infringe upon any statutory copyright, common law right, trademark, proprietary right, or any other right.  Client in furnishing specifications to My Air Freshener, Inc., agrees to hold My Air Freshener, Inc., harmless against any and all claims by way of infringements or the like that arise out of compliance with the specifications and/or art.  

ACCEPTED FORMATS *Four-color process and continuous-tone images with 300 dpi at actual size.
All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.  Rasterize image, .tif, jpeg 300 dpi,
*Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, My Air Freshener, Inc. will not be held liable under any circumstances.

IMPRINT SIZE Due to "finite" imprint areas, we reserve the right to resize your image in order to fit it into the imprint area; regardless of what size you submit.

DEFAULTED FONT & IMPRINT COLOR In the event you fail to provide us with your 1) FONT choice or 2) IMPRINT COLOR choice, we reserve the right to use Arial font for our default font, and BLACK color imprint for our default imprint color.

IMPRINT COLORS/COLOR MATCHING Imprint colors must be carefully chosen. We recommend that you choose light colors to be printed onto dark colors, as this provides more contrast than a dark colored imprint on a dark colored item or a light colored imprint on a light colored. However, many customers have their own pre-conceived notions about what looks good and what does not, therefore, we will NOT judge your options NOR will we be responsible for the choice of imprint color(s) that you make.

We try to match your color selections as closely as possible. An exact match cannot be guaranteed. Note that the imprint color may change due to the absorption of the materials, inks and fragrance. Consider color variations and effects when selecting colors. Printing the color black onto a navy or dark green may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of your custom logo/text, we strongly recommend that you print light colors onto a dark surface and dark colors onto a light surface.  My Air Freshener does not guarantee color or die cuts on orders.  

FRAGRANCE Fragrance longevity varies according to the environment in which the air freshener is placed as well as the individual properties of a fragrance.

ACCESSORIES My Air Freshener, Inc. is not responsible for any damages caused by any use of accessories. Place air fresheners and accessories in areas that do not block your vision. Insure that ribbons are tied securely , BlingBeads are hung with care, and that vent clips, suction cups and adhesive hangers are mounted securely to prevent air freshener from touching all surrounding surfaces, hang freely. Be advised that suction cups, adhesive hangers and vent clips may fail. Place in areas where a fallen air freshener will not damage the surrounding surfaces. Keep out of reach of children and pets.

AIR FRESHENER HANDLING RECOMMENDATIONS Air Fresheners once removed from the cellophane wrapper must be hung freely and not placed in contact with surrounding materials such as painted surfaces, plastic, leather, fabric, wood and all other materials. Keep away from children and pets. As with all air fresheners, if ingested, seek medical attention.

PRODUCTION TIME You have a choice of turnaround timelines. Your choice should reflect your "in hands" date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances including production issues, supplier shortages, weather-related issues, any circumstances beyond our control or delays on behalf of the shipping company.

NORMAL PRODUCTION TIME The "estimated' normal production time is 6-10 business* days after receipt of order. However this may vary. If you have a specific "in-hands" date, please ensure that there is adequate time before you opt for a "normal production" timeline.

All production timelines reflect business days and may change without notice.

My Air Freshener, Inc. will make two attempts to contact the customer in the event we do not receive uploaded images. In that event, we will not be responsible for the timeline of an order if we do not receive the artwork/logo.

*Note that the "production" time is not to be confused with "delivery" time. Please refer to "Shipping" paragraph for more information.

RUSH ORDERS We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service when it is feasible. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. There is an additional fee for this service.

ESTIMATED SHIP DATES   Normal Ship Date Note that ship dates are only "estimated" and not "guaranteed" for orders with normal production timelines.  If you opt for "expedited" shipping method for your "normal production" order, however the production timeline is still only "estimated". Therefore the order may still not reach you in the timeline required.  Rush Ship Date Production time is guaranteed on rush orders; however the delivery dates are only "estimated," unless you opt for expedited shipping. It is the shipping company's responsibility to deliver on-time, and we do not guarantee the shipping company's delivery time. Rush orders are available only when feasible, and we will notify you by email if it is not available.

When you place a rush order but then opt for "normal" or "ground" shipping method, please be advised that the ship date will be met by us, however we do not guarantee the delivery date as shipping companies do not offer guarantees for ground shipping or residential service.

However, if you opt for "expedited" shipping, the delivery date will be guaranteed by the shipping company, so the order will reach you in the timeline required. My Air Freshener, Inc. is not responsible for any delivery problems or negligence by the shipping company or its affiliates.

GUARANTEE POLICY*  If we fail to meet a promised delivery date on a 24hr rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 24hr (per piece) price and the 3-day rush (per piece) price. If we fail to meet a promised delivery date on a 3-day rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 3-day rush (per piece) price and the normal production (per piece) price. Normal production orders with estimated delivery dates are not guaranteed.
*Please note that once you submit your order, any changes, will void our guarantee policy.

SHIPPING All shipments unless otherwise requested will be sent by the USPO, first class mail. You may choose to add insurance and proof of delivery to your shipment at the prices listed on the website. *Delivery time is based on the time it takes to produce your item PLUS the shipping time.  If a delivery is impaired by an act of God, electrical failures, airline delivery delays or cancelations, etc., My Air Freshener, Inc., will make every attempt to complete and ship the customer's order on schedule.  The customer agrees not to hold My Air Freshener liable under any delay circumstances.

My Air Freshener, Inc. is not responsible for lost or stolen packages.

We also offer UPS shipments F.O.B. Shipping Point: Miami, Florida. Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.
*Production time + Shipping time = Delivery time

Most orders are shipped via USPO or UPS, depending on the destination and weight of the shipment. All shipments, unless otherwise specified, will be sent freight prepaid.

UPS will not deliver to some APO (Army Postal Office) addresses. We are happy to ship these orders via USPS. The rates may differ from the initial estimate. We therefore reserve the right to collect any balance of costs due upon shipping. You will receive a USPS receipt by airmail as a confirmation of any additional payment collected.

Once the order has left the warehouse, My Air Freshener, Inc. will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. My Air Freshener, Inc. will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.

SHIPPING INSURANCE Although great precautions are taken during the packaging of each order, damage does sometimes occur during the shipping process. In order to replace any damaged products, we offer optional shipping insurance. You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. Please note that we will require adequate proof for any damage reported.

INTERNATIONAL CUSTOMERS – INCLUDING CANADA: For orders shipping outside the U.S. - including Canada – local duties and/or taxes may be assessed upon delivery. These fees are not charged by My Air Freshener, Inc. during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes or broker fees. Note that delivery dates outside of the U.S. are essentially "estimates", and in no event will My Air Freshener, Inc. be liable for any consequential damages arising from delays in delivery.

PRODUCT QUALITY / WEBSITE IMAGES We print our air fresheners on paper which is produced to absorb fragrance. This also creates slight inconsistencies in the deposit of inks. Therefore, the surface is porous and photos, images, designs and art printed on this surface produce a lower resolution. The design you see on the computer screen represents the art, but does not show how the finished product will look once printed on the air freshener paper. Due to the natural properties of the material and the production process, photo colors and line weight may vary. Slight variations and imperfections in the raw materials may result in possible changes to size, shape, color, marks, etc. These conditions are within acceptable industry standards and are not considered flaws.

RETURN & REFUND POLICY As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy.

REPLACEMENT POLICY When an error has been confirmed, (upon following instructions under "claims") we will make every attempt to promptly redo the order. If we make an error, we will replace the product exactly as you had originally requested minus any errors that we made. Our policy to redo the order and ship it via ground shipping method will still prevail.

CLAIMS / REDOS Please check your order immediately upon receipt. All claims must be reported within 5 calendar days upon receipt of goods. Claims must be submitted to . providing us with all the necessary information.
1. order number
2. customer name billing and shipping address
3. detailed description of problem (wrong item, incorrect imprint, etc.)
4. attach digital image(s) to your email depicting the problem.

If unable to provide a photograph, you may send us a sample of the product instead. (The address is in "".)  Upon receipt of the "visual", we will promptly remedy the situation and redo the affected portion of the order if mandated.  All redo's will ship via USPS or UPS Ground. If you require expedited shipping, you will be responsible for those charges.

STORE CREDIT When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) My Air Freshener, Inc. will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.

INDEMNIFICATION You agree to indemnify, defend and hold harmless My Air Freshener, Inc. and its underlying content and service providers, licensors and suppliers, and each of their respective subsidiaries, affiliates, officers, agents, and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, made by any third-party due to or arising out of submitted material or any other content you submit, post or upload to or transmit through our site, your use of our site, your connection to our site, your violation of these terms, or your violation of any law, or the rights of another, or any unauthorized use of copyrights, trademarks or other protected images, brands or names. These obligations will survive any termination of your relationship with My Air Freshener, Inc. or your use of our website. My Air Freshener, Inc. reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with My Air Freshener, Inc. in asserting any available defenses.

DISCLAIMER OF WARRANTIES You expressly understand and agree that: Your use of our website, including any content or information contained within the website, any site-related service, is at your sole risk. Our website, including any content, software or information contained with the website and any site-related service, is provided on an "as is" and "as available" basis. My Air Freshener, Inc. and its other related parties expressly disclaim all warranties of any kind, whether express, statutory or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, accuracy of data and non-infringement. Because some jurisdictions may not permit the exclusion of certain warranties, some of these exclusions may not apply to you.

My Air Freshener, Inc. and its other related parties, and employees make no warranty that our site will meet your requirements; any materials, that may be available for download from the site are free of infection or viruses, worms, or other code that manifests contaminating or destructive properties; our site will be uninterrupted, timely, secure (including free from unauthorized access), provide continuous storage or access, or error-free; the results that may be obtained from the use of our site will be accurate, complete or reliable; the quality of any products, services, software, information, or other material purchased or obtained by you through our site will meet your expectations, and any errors in our site or software will be corrected.

No advice or information, whether oral or written, obtained by you from My Air Freshener, Inc. or through or from our site shall create any warranty. Advice or information received by means of our site should not be relied upon for significant personal, business, medical, or financial decisions.

Claims or statements about My Air Freshener, Inc. products are expressly limited to the United States, unless otherwise disclosed on the website.

Third Party Links Our website contains links to other websites on the internet that are owned and operated by third parties. My Air Freshener, Inc. has no responsibility or control over these linked sites. They may all have separate privacy and data collection practices independent of My Air Freshener, Inc. We provide these linked websites for your convenience and do not imply that we sponsor, endorse or have legal authorization to use their trademarks, names, service marks, designs logos or other copyrighted material. You should contact the administrator of those websites if you have any concerns regarding the links or the content on those websites.

STORAGE OF INFORMATION AND USAGE My Air Freshener, Inc. may establish practices and restrictions concerning use of the website, including without limitation the maximum number of days that email messages or other uploaded content will be retained by the website, the maximum number of email messages that may be sent from or received by an account on the website, the maximum size of any email message that may be sent from or received by an account on the website, the maximum disk space that will be allotted on our servers on your behalf, and the maximum number of times and the duration that you may access the website in a given period of time. Your use of this website constitutes your consent to allow My Air Freshener, Inc. to store electronic communications on its servers. You agree that My Air Freshener, Inc. has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the website. You further acknowledge that My Air Freshener, Inc. reserves the right to modify these practices and restrictions from time to time.

PRODUCT AND SERVICE INFORMATION My Air Freshener, Inc. does not warrant that information, graphic depictions, product and service descriptions or other content of the website is accurate, complete, reliable, updated, current or error-free.

LIMITATION OF LIABILITY In all circumstances, My Air Freshener, Inc.'s maximum liability is limited to the purchase price of the products sold. My Air Freshener, Inc. will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. My Air Freshener, Inc. will not be liable for any direct or third party claims for damages against the customer, nor for malfunction or, misuse of the product, cause of delays, interruption of service, or loss of business.

MISCELLANEOUS My Air Freshener, Inc.'s failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. These terms shall be governed and construed in accordance with the laws of the state of Florida applicable to agreements made and to be performed in Florida. You agree that any legal action or proceeding between My Air Freshener, Inc. and you for any purpose concerning these terms or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Florida. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this agreement. My Air Freshener, Inc. may assign its rights and duties under this agreement to any party at any time without notice to you. Your rights and duties under these terms are not assignable by you without written consent of My Air Freshener, Inc. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our website within one year after it arises.

TAXES It is agreed and understood that we are accountable to collect Florida state sales tax at a rate of 7%. If your order is shipped within the state of Florida, it will be charged accordingly.

CHANGES TO THE TERMS AND CONDITIONS OR WEBSITE My Air Freshener, Inc. reserves the right to change, modify or discontinue the website or any portion of without notice. My Air Freshener, Inc. may modify or change the Terms and Conditions without notice other than posting the changes to the website. The terms will take effect when posted, and your continued use shall represent your consent to the changes. You agree that My Air Freshener, Inc. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.

Prices may change without notice.

TERMINATION You agree that My Air Freshener, Inc. reserves the right, to immediately terminate or suspend your account, any associated email address, and access to the sites at any time for any reason and without notice to you at its sole discretion.