Frequently Asked Questions

Feel free to reach out if you have any questions.

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Common Questions about Custom Air Fresheners

Are there set up charges?

NO, only the cost of the product and shipping costs.

Are there minimums?

NO, you can order only one air freshener. It’s great for brokers to present a prototype to potential clients.

Do we print in full color?

YES, we print pictures and full color logos on our air fresheners.

Can front and back be different designs?

YES, so you can put your logo on one side and on the other, add contact details, list of services, special offers or a simple, “Thank you for your Business!”

How long does an order take to process?

That depends on the quantity you order or a specially blended fragrance. Most orders ship within 2 weeks, but production can fluctuate. If you need something by a specific date, let us know, and we tell you if we can fulfill your request.

Can you assist with Layout?

YES, our art department can help you with that.

What are your fragrances?

French Vanilla, CK Splash, Plumeria, Ocean Breeze, Strawberry, New Car, Lemon, Apple Orchard, Cran-Orange, Fresh Linen, Coconut, Wild Cherry, Night Fall (Black Ice Type) Watermelon, Squash, Leather, Cinnamon, Peppermint, Pumpkin Spice, Pine, Rose, and Orange.

Are custom shapes available?

YES, custom shapes are available; pricing depends on the intricacy of the design. In most cases, the minimum cost is $295.00. Please call for more details.

How large are the air fresheners?

Sizes vary from 2.75” X 2.75 up to 2.75” X 4.4”. Our standard shape measures 2.75” X 3.5” and is a horizontal rectangle with square or rounded corners.

Do you make Custom Fragrances?

YES, we offer that option. A few interesting fragrances include bacon, maple syrup, fresh cut grass, vanilla cream pie. In addition, we offer a large selection of essential oils.

Can you rush an order?

This depends on the size of the order and our current production schedule. Just let us know if you are in a rush and we will do what we can to assist you.

In what format do I send my art?

Our Design Center works with jpegs, tiff, and png file formats. Our art department can work with most formats but preferred file types are eps, jpegs, tiff, and png.

Is there a tutorial that shows me how to make an air freshener?

YES, in our Design Center there is a complete tutorial to guide you through the process from design to ordering a custom air freshener. It is easy and fun!

Can I put a picture on an air freshener?

YES, we specialize in full color printing. You can simply upload a picture and add it to your design.

Is there an art layout fee?

Our Design Center allows you to design your own air freshener and to preview it. If you need further assistance with the design, our art department may be able to help you.

How long do fragrances last?

Shelf life is one year if the air fresheners are stored in a dry, cool place and out of direct sunlight.

How do you track orders once shipped?

All orders are shipping with tracking details so you can track and monitor your shipment.

Do you only make paper air fresheners?

YES, however, we do have a sister company that handles other promotional items.

Is there a limit to how many different designs I can order?

NO, you can use the Design Center to create as many air fresheners as you want.

Do you offer expedited shipping?

YES, upon checkout, you can choose the fastest shipping available to your location. We can ship on your UPS or FedEx account.

Can you duplicate our school’s colors?

We use a Pantone matching system; however, there are variables in how the ink reacts to the freshener paper, so there may be a possibility for a slight variance. Our art department is diligent in matching colors that fall within industry standards. We work hard to match specific colors for our customers.

Can we put our game schedules on an air freshener?

Yes, we do this for a multitude of schools at every grade level from kindergarten field trips to high school soccer matches to university football games, including band, chess, and debate events, and so much more.

Can we sell our school air fresheners to raise money for equipment and school trips?

Yes, school fresheners are a great fundraising tool and can be highly successful. It’s also a terrific way to get the family, friends, and the communities’ involvement in showing their support.

Can you add header cards so we can hang them and sell them in our book stores?

Yes, we offer toppers and full back header cards that make it easy to display your line of air fresheners. This option requires a 1000 piece minimum per design for toppers and 7500 minimum for the full back headers. Both will add an additional $.17/unit to the cost and come stapled to the air freshener bag.

My husband has a 40th birthday coming up in six weeks. If I order now, can I get the custom air fresheners in time?

Unless you require having a new die or fragrance made, or live out of the country, that is usually enough time.

I’m planning a bridal shower with twenty people. Can I order that few?

Yes, you can order one or more, but keep in mind that the price goes down for larger orders.

Can we create our own shape?

Yes, just send us your desired shape with detailed dimensions and we’ll lay it up and send it back for your approval.

What is the cost?

A one-time fee for a standard new die is $295.00. Other factors add to the cost when the design is complicated or oversized. We’ll be happy to give you an estimate.

Can we create our own fragrance?

Yes, we can have a unique fragrance compounded just for you. Call us to learn the details of how to proceed and the estimated costs.

Can we put header cards on the air fresheners?

Yes, our great prices listed on the Design Center page.

Can you barcode our fresheners?

Yes, we can print you barcode on your header cards or we can add a label with your barcode to each bag. The are fees for the labelling and pricing will depend on your order quantity.

How many different designs can we make?

You can make as many as you want. See the price breaks for bulk orders.

How soon can we get our product?

The length of time involves whether you require a custom die, whether you want a custom fragrance, the number of units in your order, if you need stickers or other specialties, your location, and the shipping carrier you prefer.

We have several dealerships. Can we have different designs for each facility?

Yes. We do that for many dealerships and can offer you special group pricing.

Can you send my single order of custom air fresheners to different locations?

Absolutely. Just let us know the locations, quantity (in 250-piece units), and the dates for various shipments. We can even blind ship the order if required.

Can we list all our locations on the back side of our air fresheners?

Yes, you can. You may also want to consider having a coupon for a percentage off repair work or routine maintenance. The air freshener hanging on the rear-view mirror is a constant reminder.

How can we use our fresheners?

They are a great handout for your customers getting service and those purchasing new and used vehicles, excellent to incorporate with your questionnaires, perfect for mailings and are idea for events.

Our Little League wants to sell custom air fresheners with the team’s group picture on it. Is that possible?

We make air fresheners with pictures on them every day.

Our city’s bicentennial is coming up. We’d like to make custom fresheners with the smell of pine since we’re in pine country. Do you have a pine scent that smells like Christmas?

Yes, we have a great-smelling pine fragrance that people order year-round.

We are a small church and want to raise money for a family in need. We’re having a bake sale and wanted to have air fresheners in the shape of a cake to sell along with the real cakes. Do you have something like that?

We can print a picture of a cake on any of our standard shapes, or you can special order something more unique if you prefer.

Our annual charity auction is coming up in a few months and we wanted to mail custom air fresheners with a save-the-date art on them as a reminder to our patrons. Has anyone ever done this?

Yes, we have customers who send fresheners as reminders, decorations and so much more. Who can forget when they’ve got a wonderful fragrance reminding them?

Are there any limitations to what I can put on my air fresheners?

For most intent and purposes, your air fresheners can be designed with pictures, logos, and text of your choosing; however, please see our Terms and Conditions for exceptions.

Can our company broker your fresheners, and can you drop ship them to our customers?

Yes, that is one of the many services we offer.

How could personalized air fresheners help our restaurant?

They are great for restaurants, diners and other food establishments. Create a unique design to promote your business and keep your business top-of-mind for customers. Consider adding your phone number for take-out orders and reservations. Our restaurant owners love them and so do their customers.

Can you add our logo and a phone number?

Absolutely. Choose a shape that provides the best space for the information you wish to convey. Consider adding your address, hours, social media handles, services and special offers

Can I use a picture from my cell phone or tablet?

Yes. Download our air freshener app and you can upload your picture as you are designing your air freshener. Also, you can always import them right into the Design Center.

Can I adjust, rotate or stretch my photos?

Yes, rotating, adjusting or stretching photos is easy to do in our Design Center. Play with it to get the exact look you want by clicking on the Preview Design button and adjusting your photo until it meets your needs.

Will the freshener print just like my photo?

There are limitations for printing on paper capable of absorbing fragrance.Air Freshener paper has a slightly textured finish that will not print in high gloss. We do not have any minimums, so it is easy to make one sample air freshener to see exactly how your photo prints before placing large or bulk orders.

Should I crop my photo to the edge?

For best results, it is preferable to place the focus on your photo. Enlarging it usually creates a superior design.

Can I add more than one photo to each side of the freshener?

You may, but we do not recommend it. Your air fresheners will print much clear if you use a larger image on each side.

Do I have to hang my air freshener?

Your freshener must be hung freely where it will avoid contact with surrounding surfaces.Fragrances can damage surfaces so avoid that by hanging where it will remain free and clear.

Can I choose a string color for my air fresheners?

Yes, you can select either white or black elastic string color.

Does the string come tied to the air fresheners?

Yes, each air freshener has the elastic string pre-tied to air freshener. You or your customers do not need to do anything but remove an air freshener from the cellophane wrapper and hang it.

How do we send you our design for our air freshener?

You may either upload your design to our Design Center where you can process your entire order, or if you need assistance, you may email it to our art department at [email protected]

Can you assist us in creating our own line of fresheners?

Absolutely. We have an in-house art department that is happy to assist you in creating your unique car air fresheners.

Are the air fresheners individually wrapped?

Yes, each air freshener is individually wrapped in a clear cellophane bag which makes them easy to mail or hand out.

Can I resell these air fresheners to my car club?

Of course, you can sell them. We have many customers that sell thousands of air fresheners to groups, schools and businesses on a monthly basis.

Does it take additional time to create a custom shape?

Yes, custom die shapes require approximately two weeks to produce. If possible, we will try to print your order during that time so when the die is built, we can complete the process for your order.

Do we have to pay for the shape again if we reorder?

No,a custom die shape is a one-time fee. Reorders with the same shape do not include that fee again.

Can you produce 100,000 in a custom shape per month for one of our customers?

Yes, we can do that easily. Our production capabilities are accommodating for orders of one air freshener or a million.

What is the largest size I can create?

We prefer to keep an overall block size of 2.75” X 3.5” which works for most shapes. We also have larger options of 2.75” X 4.4”.

How do we send you our design for our air freshener?

You may either upload your design to our Design Center where you can process your entire order, or if you need assistance, you may email it to our art department at [email protected]

Should you have any queries or require any further information
please do not hesitate to contact us

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